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We compared the 6 best OpsGenie alternatives side by side. Find the one that fits your team.
If you're in a hurry
The 5-second answer
Keep scrolling for the full comparison and pricing calculator.
The 6 alternatives
Who each one is built for
Feature comparison
Where they differ
Pricing shown is for each tool's Business or mid-tier plan, the one most 10-20 person DevOps teams end up on.
Cost calculator
What it costs your team
Monthly cost by team size, based on each tool's Business / mid-tier plan.
Going deeper on pricing
The pricing, unpacked
Three of these tools have pricing models complex enough that the sticker number rarely matches the invoice. Here's what teams actually end up paying.
PagerDuty
What PagerDuty actually costs
Business tier lists at $41/user, but the real invoice depends on AIOps add-ons, integration tiers, and status page subscribers. Walkthrough of where teams save up to 86%.
Read on the Spike blog →
Incident.io
The Incident.io pricing model, explained
Team plus On-call is a stacked SKU model. Per-user cost depends on which add-ons you need, and where teams get surprised at renewal.
Read on the Spike blog →
Jira Service Management
What migrating to JSM actually costs
Agent-based pricing, Statuspage as a separate subscription, and the hidden math of moving off OpsGenie. The full cost picture for teams migrating inside Atlassian.
Read on the Spike blog →
FAQ
Things most buyers ask us
Sticker prices can be misleading. A few to check before you commit:
- PagerDuty AIOps (noise reduction) is a paid add-on on Professional and Business tiers.
- Atlassian Statuspage is a separate subscription (~$29/month) on top of JSM.
- Incident.io on-call is an add-on ($10-$20/user) on top of their Team or Pro plan.
- PagerDuty premium Slack actions and advanced response workflows are Enterprise-only.
- Phone and SMS volumes are often capped on lower tiers, with overages billed separately.
All six support the common ones out of the box: Datadog, Prometheus, Grafana, AWS CloudWatch, New Relic, Sentry, and generic webhooks. Integration counts vary. PagerDuty leads with 700+, JSM sits around 200+, most others are between 80 and 300. For anything exotic or internal, webhook support is universal, so you can ingest alerts from any source.
Yes. PagerDuty, Incident.io, Zenduty, and Squadcast all offer real free tiers for up to 5 users. JSM Free supports 3 agents. Spike runs a 14-day free trial with no credit card required. The cleanest way to evaluate: connect one non-critical service, forward a subset of alerts, and run it for a week alongside OpsGenie.
OpsGenie deletes all data on April 5, 2027. Most alternatives don't auto-import historical incidents. You'll export from OpsGenie (CSV or JSON) and archive locally or in Confluence. A few vendors offer data import as an enterprise service. If your compliance or audit requirements mandate multi-year incident records, start exporting early rather than waiting for the cutover.
All six are SOC 2 Type II certified and GDPR-compliant. Regional data residency options differ: PagerDuty and JSM Enterprise offer EU data residency; Incident.io offers EU hosting on Enterprise; Spike, Zenduty, and Squadcast primarily host in the US with EU options available on higher tiers or by request. If residency is mandatory for your org, confirm in writing before signing a contract.
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